Frequently Asked Questions
Navigating through the extensive realm of digital banking can sometimes be daunting. At Launch Credit Union, we strive to ease any worries by tackling the typical questions from our esteemed community members. Our well-rounded FAQ section is designed to shed light and clear up any puzzlement, ensuring everything's clear as day with each digital transaction you undertake.
What steps do I follow to access Launch Credit Union online banking?
Accessing Launch Credit Union online banking is simple. Jump onto our reliable website, tap the 'login' button, and enter those essential member details that keep everything humming along smoothly. If you're not part of the online sphere yet, no worries—just take the 'sign up' route and get your internet banking up and running.
Is digital banking with Launch Credit Union secure?
Absolutely, we’ve got a top-notch safety game plan in place, with clever coding techniques, rigorous identity verification processes, and continuous vigilant oversight to ensure each transaction remains secure and protect your personal information throughout our online platform.
Are there any fees associated with online banking services?
Launch Credit Union offers a broad range of digital banking services at no extra charge. Yet, some activities such as sending money internationally might involve extra costs, explained in our detailed fee schedule available on the web.
Can I access my account from the mobile app?
Yes, our mobile app is seamlessly connected with our online banking services. You can sneak a peek at how your account's performing, shift your funds, and dive into a variety of financial activities directly from your smartphone or tablet.
What to do if I forget my password?
If you forget your password, click on the 'forgot password' link on the login page. Follow the steps to reset your password securely. Should you run into any issues, our top-notch support team is just a shout away, eager to lend a hand and guide you through any obstacles you might encounter. On the off-chance that your password slips your mind, just hit the 'forgot password' button you'll find on the login page. Simply breeze through the easy-to-follow steps to refresh your password without a snag. And should any snag pop up, our stellar support team is merely a phone call away, poised and ready to help you navigate through any bumps in the road you may face.
How do I enroll in paperless statements?
To enroll in paperless statements, log in to your online banking account, mosey over to 'settings,' and pick the 'statement delivery preferences.' Opt for electronic statements and give the nod to your selection. To sign up for environmentally-friendly statements, first, dive into your online banking portal and cruise over to the 'settings' hub. Once there, uncover the spot labeled 'statement delivery preferences.' Choose the digital delivery path and lock in your selection to kickstart the paper-free journey.
Can I set up automatic bill payments?
Too simple indeed! With the convenience of our online banking tool, you will find it an absolute breeze to sort through those routine bill payments without lifting so much as a finger. The only thing you've got to do is jump onto our website and log in. Once you're browsing around there, select the biller you need from the roster and set up those payments like a total expert. That ensures your bills are always tackled in a timely fashion, saving you from any last-minute chaos!
Is customer support available for online banking?
Our cobber team is right by your side, ready to lend a hand with ironing out any hiccups you might stumble upon with online banking. Feel free to reach out to us via the chat feature, shoot us an email, or just give us a ring. We’re dedicated to making sure you get the assistance you need in a jiffy.
How do I update my personal information online?
To jazz up your details, log into your online banking account, head over to 'profile settings,' and tweak the bits and bobs. Make sure you hit the button to lock in your changes so they’re saved properly.
Are there tutorials available for new users?
Absolutely, we offer an extensive range of valuable tutorials along with insightful video guides on our website to aid new users in mastering our online banking platform with ease.
